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At INSEE Concrete, we recognize that, whilst on-time delivery remains a key customer concern, it is not the sole factor in achieving successful logistics operations. Through our Customer Relationship Management programme, INSEE Concrete has created its Customer Service Centre with the aim of satisfying all customer needs through a single touch point.
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Our Customer Service Centre (CSC) is the foundation of successful logistics management. It operates on Customer-centric principles, with the clear goal of providing complete customer satisfaction. This is hand-in-hand with effective and efficient fleet operation ensuring all our business partners achieve sustainable economic returns
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To receive and acknowledge customers requirements by telephone or fax; |
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To manage orders for highest efficiency (on-time delivery); |
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To coordinate with other INSEE departments for rapid resolution of customer needs (i.e. production, sale, technical). |
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To manage fleet to highest efficiency; |
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To monitor truck status and inform customer; |
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To solve any problems or manage special requirements during delivery; |
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To coordinate with other INSEE Departments and sub-contractors. |
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The Transport management section will: -
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Manage trucks and sub-contractors to support CSC and customer satisfaction; |
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Ensure trucks are maintained to agreed quality levels, including appearance and safety, using KPI management and physical audits; |
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Manage the contracts ensuring sustainable financial performance of contractors; |
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Monitor truck utilization for optimal fleet distribution. |
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